Refund and Returns Policy

Return Period: Our refund and returns policy is valid for 15 days from the date of purchase. If 15 days have passed since your purchase, we are unable to offer a full refund or exchange.


Eligibility for Return: To be eligible for a return, your item must be:

  • Unused
  • In the same condition as when you received it
  • In its original packaging

Exemptions: Certain items cannot be returned.

 

Required Documentation: To complete your return, we need a receipt or proof of purchase.

 

Important Note: Please do not send your purchase back to the manufacturer.

 

Partial Refunds: Partial refunds may be issued under the following conditions:

  • The product shows clear signs of use
  • The item is not in its original condition, is damaged, or missing parts
  • The item is returned more than 15 days after delivery

Refund Process: Once your return is received and inspected, we will notify you via email. You will also be informed of the approval or rejection of your refund.

 

Refund Timing:

  • KNET Transactions: Refunds are processed within 5-7 working days, though this may be longer due to bank delays or public holidays.
  • Credit Card Transactions: Refunds are processed within 7-14 working days, though this may be longer due to bank delays or public holidays.
 

Late or Missing Refunds: If you haven’t received your refund:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time for the refund to appear.
  3. Reach out to your bank, as there may be processing time before the refund is posted.
  4. If you’ve completed these steps and still haven’t received your refund, please contact us at support@kidztopia.com
 

Exchanges: We only offer exchanges for items that are defective or damaged. To request an exchange for the same item, please email us at {email address} and send the item to: {physical address}.

Gifts:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return. A gift certificate will be mailed to you once we receive the returned item.
  • If the item wasn’t marked as a gift at purchase, or if the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver.

Shipping Returns: To return your product, mail it to: {physical address}. You will be responsible for the return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.

 

Need help?

 

Thank you for shopping with us! If you have any questions, please feel free to contact us at support@kidztopia.com

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